Partner Consultant


Job description:

The role of an Officer at Partner Support team requires the individual to respond to emails, make out
bound calls and address vendors concerns in a timely manner. Help Partners in their day to day queries,
requests and resolve complaints. Work with all internal team members and POCs of other departments
to resolve Partner’s concerns on time and enhance Partner Experience. Take ownership of the tasks and
work on proactively resolving issues. Do complete RCA of issues and highlight to concerned departments
if there are any gaps in the process. Make continuous effort to improve First time resolution by
contributing to all process improvement initiatives. Collect intelligence on vendor issue and proactively
suggest improvements to eliminate them. Role may also require the individual to update and maintain
databases and generation of reports.
Other responsibilities would be to train Partners over the phone or any online training tool. May have to
liaise with third party service provides who support Myntra’s business.

Competency requirement:

Customer / Service orientation
Take ownership / Willingness to stretch
Problem solving ability
Skill requirements
Good oral and written skills in English
Ability to speak Hindi fluently
Exposure and awareness of all MS office applications
Average Excel skills.

Candidate must have minimum of 12 months experience from an International BPO or in any relevant
industry. They should have worked in an inbound environment and must have some amount of
exposure to email / or chat.