Senior Assistant - Customer Insights

Bengaluru

Senior Assistant - Customer Insights - Myntra, Bangalore

About the CE Team: The Customer Experience team represents the voice of Myntra's customers. This team has an enterprise wide vision and works with all functions (Supply Chain, Category, Technology, Contact Center, Marketing & Revenue, Operations, Cataloging etc) to ensure sustained performance across every leg of the customer journey. This entails strong cross functional understanding and stakeholder management to drive immediate action and process changes. The team is comprised of a strong mix of analytical storytellers who turn data into actions. It also owns the customer experience index and is entrusted with providing the organization real time consumer insights. To that end, it relies on diverse capabilities including a strong analytics team, VOC Analysis, Market Research Cell, Customer Immersion Program and a store front lab

What we are looking for:

  • Connect with customers and collect data on customer preferences and experiences
  • Adequate knowledge of data collection methods (polls, focus groups, surveys etc) Compile reports and interpret data
  • Ability to use CRM tools
  • Critical thinking on the call
  • Strong communication and presentation skills
  • Basic knowledge of MS Excel and MS powerpoint
  • Team management is a plus

Skills:

  • Communication
  • Manage competing priorities
  • Organizational Skills

Personality traits:

  • Empathetic
  • Passionate
  • Personable

Experience:

Three to five years of experience in Contact Center or customer facing primary Market research