Catalog Support


Catalog support


Primary Responsibilities/Accountabilities :


- To assist vendors with queries related to their catalog queries, updates on existing articles and any other catalog related queries via the available ticketing tool.

- Maintaining a positive, empathetic and professional attitude towards the vendors/brands at all times.

- Acknowledging and resolving vendor complaints

- Keeping personal records of customer interactions, transactions, comments and complaints and preparing insights for future references

- Communicating and coordinating with internal stakeholders as necessary

- Knowing end to end process flow so that all kinds of queries are answered

- To manage all daily tasks and duties related to the process with strict compliance to guidelines.

Should provide positive and satisfying resolution to vendor at all times


Basic Qualifications :


- A minimum one year experience in Customer Support Profile required in E-commerce with proficiency in written as well as verbal communication.

- Must be Customer centric.

- Extreme dedication, sincerity and willingness to go the extra mile

- Excellent knowledge of basic computer skills.

- Desire to work in a fast-paced, challenging environment.

- Experience with e-commerce, retail, advertising, or media would be an advantage

- Bachelor's degree required


Preferred Qualifications:


- Previous experience in ecommerce, customer care, retail, BPO or KPO