Manager - CE Projects

Bengaluru

About the CE Team:

The Customer Experience team represents the voice of Myntra's customers. This team has an enterprise wide vision and works with all functions (Supply Chain, Category, Technology, Contact Center, Marketing & Revenue, Operations, Cataloging etc) to ensure sustained performance across every leg of the customer journey. This entails strong cross functional understanding and stakeholder management to drive immediate action and process changes. 

 

The team is comprised of a strong mix of analytical storytellers who turn data into actions. It also owns the customer experience index and is entrusted with providing the organization real time consumer insights. To that end, it relies on diverse capabilities including a strong analytics team, VOC Analysis, Market Research Cell, Customer Immersion Program and a store front lab. 

 

 

What we are looking for:  

  • Strong problem solving ability – Candidate needs to exhibit structured thinking, strong Analytical Skills and Process Orientation

 

  • Program Management Skills: Candidate will need to work drive programs till execution along with different teams.

 

  • Strong in Data analytics – Candidate should be proficient in SQL and should have basic understanding of R/Python. Should be highly proficient in Excel; Knowledge of visualization tools like R-Shiny, Tableau is preferred
  • Highly Action Oriented – Myntra as a culture has a strong bias for action and speed of implementation. A data analyst will need to own projects from conceptualization to execution
  • Excellent Stakeholder Management: Candidate needs to have excellent stakeholder management skills. He/she will need to work along with different teams (inside Myntra/vendors) to get the programs executed

 

Data Analyst Responsibilities:

  • Understand and analyze data to drive business insights
  • Data visualization for easy consumption of data with senior management
  • Execution and Operational excellence
  • Program Management till rollout
  • Strong process orientation and ability to learn quickly
  • Traversing through different functions and hierarchies to make things happen
  • End to end customer communication touch points management for channels like SMS, Email, Notifications
  • Monitoring and providing feedback loop during execution of various initiatives