Associate - Trainer

Bengaluru

Job Purpose                              

Trainers are responsible for delivering new hire and continuing education classes to our front line employees, the Customer Service Executive (CSE).  They assume the role of a classroom facilitator, coach and supervisor.  Trainers demonstrate effective leadership skills through developing awareness and knowledge of Myntra values, customer service skills, computer skills, product, policies and procedures.

Job Duties           

  • Deliver/facilitate new hire training using the provided curriculum to newly hired customer service executives
  • Create and maintain a conducive adult learning environment for all participants, new hire or continuing education
  • Work on TNI, plan refreshers and track efficacy
  • Survey and quality audits.
  • Drive their implementation of new process changes
  • Provide documented and face to face feedback 
  • Conduct interviews for potential candidates and assess trainability on communication skills
  • Actively participate in Train The Trainer (T3) sessions as well as pilot sessions where applicable
  • Participate in companywide projects/assignments, which could include working on curriculum updates/revisions or travelling to assist with new centre launches
  • Attend quality calibration sessions regularly
  • Participate in New Hire process with operations and HR
  • Partner with HR and OPS when initiating corrective action

  Required Skills                        

  • Group presentation skills
  • Ability to perform multiple tasks and adjust quickly in short timeframes with limited direct supervision
  • Ability to build rapport with others and create a team environment
  • Strong communication, organizational, motivational and time management skills
  • Ability to work flexible hours /shifts
  • Flexible to travel to vendor locations when required
  • Proficiency in MS Excel, Word and Power point
  • Training delivery/facilitation & coaching experience
  • Customer Service Executive job knowledge