Senior Officer- HUB Operations


Primary Duty & Responsibilities:

  • overseeing and agreeing contracts and providers for services including security, parking, cleaning, catering, technology and so on
  • supervising multi-disciplinary teams of staff including cleaning, maintenance, grounds and security
  • ensuring that basic facilities, such as water and heating, are well-maintained
  • managing budgets and ensuring cost-effectiveness
  • allocating and managing space between buildings
  • ensuring that facilities meet government regulations and environmental, health and security standards
  • advising businesses on increasing energy efficiency and cost-effectiveness
  • overseeing building projects, renovations or refurbishments
  • helping businesses to relocate to new offices and to make decisions about leasing
  • drafting reports and making written recommendations
  • Operational/ Process KRAs: Onboard, develop & manage Third Party Logistics partners (3PL) in your assigned territory. You will be monitoring & controlling daily end to end Franchise Delivery center operations while ensuring ever evolving customer experience. Drive on-ground operational initiatives, lead in-house process cycle for better productivity and implement Corporate led interventions.
  • People KRAs: Develop & train Franchise DC Personnel for delivering better customer experience.
  • MIS KRAs: Maintain audit reports, publish regular reports & MISs as required by Franchise Team.