Associate - Trainer


    (New Hire Training/Refresher Trainings, Knowledge Management, Quality &Service)

  • Work closely with partner for all new hire training batches- Resource, trainer readiness,
  • Be part of hiring checks for new resources
  • Ensure Myntra new hire process manuals and trainer guide are update
  • Trainer knowledge check and enhancement
  • Learnings from each batch to be shared and implemented for future batches.
  • Ensure all levels of assessments and certification is completed for every batch as per timelines
  • Ensure only certified resources are moved to production and non-certified resources are moved out of the process
  • ID creation during training and deletion for non-certified and attrite resources during training is done within 24hours.
  • Identify training needs and plan refresher trainings. Drive Bottom Quartile Management.
  • Track post training/refresher efficacy.
  • Should be a facilitator for any new product launch or adhoc training requirements
  • Communicate with various departments within the partner org in related to trainings, refreshers, update management
  • Drive Knowledge base usage to improve/ensure accuracy of information provided to customers at partner site.
  • Liaise with Myntra spocs for clarification required at Partner
  • Conduct monthly knowledge assessments at partner knowledge
  • Partner to follow stringent audit process at a champion level
  • Conduct frequent calibrations are conducted and ensure partner is well calibrated
  • Hygiene checks on call disconnections, long AHT, coupon
  • Need to collate process improvement ideas and share with Myntra stakeholders in a timely manner
  • Ensure proactive alerts on process deviations and issues at partner center
  • Work very closely with partner to bridge process gaps and improve process